In the ever-changing world of field service, organizations must be flexible to keep pace with the market. Using variable labor can help mitigate financial risk, but it brings new risks that must be managed.
In this paper, we illustrate the strengths of the variable model, discuss the weaknesses and how to overcome them, and highlight how Essintial℠ can help you properly quantify the financial benefits of a Managed WorkForce® model.
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Founded in March 2010, Essintial Enterprise Solutions℠ was born from two established organizations with decades of enterprise technology support, expertise and integrity. Privately owned, the company is lauded for its history in implementing and servicing data center, networking, and back-office technologies around the United States, as well as its management's pedigree. Experienced in working with both commercial and government customers, Essintial now leverages its Managed WorkForce® of national field technicians — along with its business intelligence team and solutions — to deliver Data Center Services, Technology Projects, and Managed Services. Essintial's headquarter-based Technical Assistance Center fields more than 40,000 service events per month with compliance for all OEM equipment supported, yielding 95%+ SLA attainment across 50+ vendors.