A Successful 10-Year Partnership for Depot Repair and Onsite Retail Technology Support

Things Remembered

Depot & Onsite Technology Support

With the support of the Essintial team and our proprietary customer portal, Things Remembered can count on getting the kind of support they need, whenever — and wherever — they need it. 

"Essintial works with us as a partner. We've accepted the responsibilities
together and they're very, very flexible with us."

— Dennis Kaczmarek, Things Remembered

 

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Who is Essintial℠?

Founded in March 2010, Essintial Enterprise Solutions℠ was born from two established organizations with decades of enterprise technology support, expertise and integrity. Privately owned, the company is lauded for its history in implementing and servicing data center, networking, and back-office technologies around the United States, as well as its management's pedigree. Experienced in working with both commercial and government customers, Essintial now leverages its Managed WorkForce® of national field technicians — along with its business intelligence team and solutions — to deliver Data Center Services, Technology Projects, and Managed Services. Essintial's headquarter-based Technical Assistance Center fields more than 40,000 service events per month with compliance for all OEM equipment supported, yielding 95%+ SLA attainment across 50+ vendors.